FAQs

Find answers to the most common questions about Great Work electric bikes. If you don't find what you're looking for, feel free to contact our support team.

1. Shipping & Delivery

Do you offer free shipping?

Yes! We offer Free Standard Shipping on all electric bike orders within the 48 contiguous United States.

How long will it take to receive my bike?

Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 3-7 business days depending on your location. All bikes are shipped from our local U.S. warehouses.

Do I need to sign for my delivery?

Yes. Due to the high value of our e-bikes, a signature is required upon delivery to ensure your bike is safely handed over to you.

2. Assembly & Technical Support

Is the battery removable?

Yes! The high-capacity battery is designed to be removable, allowing you to charge it either while it’s on the bike or separately at your home or office.

3. Orders & Payments

What payment methods do you accept?

We accept PayPal, all major credit cards (Visa, Mastercard, American Express, Discover), and digital wallets such as Apple Pay and Google Pay.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at service@greatworkbike.com as soon as possible. Once the order has been dispatched from our warehouse, we are unable to cancel it, and the standard return process will apply.

4. Warranty & Returns

What is your warranty policy?

We offer a 2-year limited warranty on core components, including the motor, battery, and frame, against manufacturing defects. Wearable parts like tires and brake pads are not covered unless they arrive defective.

What is your return policy?

We have a 15-day return policy. The bike must be in new, unridden condition and in its original packaging. For non-quality related returns, the customer is responsible for shipping costs and a potential restocking fee.

5. Contact Information

How can I contact customer support?

We are here to help!

  • Email: service@greatworkbike.com

  • Phone: +852 95676726

  • Response Time: We typically respond to all inquiries within 24 hours on business days.