Refund&Return Policy

At Great Work, we stand behind the quality of our electric bikes. We want to ensure you are completely satisfied with your purchase.

15-Day Return Policy

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unridden, unworn, and unused.

  • It must be in its original packaging (original box and all internal protective materials).

  • You must have the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at service@greatworkbike.com.

  1. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  2. Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • For shipping damage, please provide photos or videos within 48 hours of delivery to assist us in filing a claim with the carrier.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods or wearable parts (e.g., brake pads, tires, or grips) unless they arrived with a manufacturing defect.

  • Custom products (such as special orders or personalized items).

  • Sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fees & Shipping Costs

  • Non-Defective Returns: For returns due to personal preference (e.g., "changed my mind"), the customer is responsible for both the original and return shipping costs. A restocking fee of 10% to 20% may apply depending on the condition of the returned packaging.

  • Manufacturing Defects: If the return is due to a confirmed product defect or our error, we will cover all shipping costs and provide a full refund or replacement at no cost to you.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

     

  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

     

Contact Information

For any questions regarding our refund policy, please reach out to us:

  • Email: service@greatworkbike.com

  • Phone: +852 95676726

  • Address: RM 1901, ZONE A, 27/F EGL TOWER, 83 HUNG TO RD, KWUN TONG, HONG KONG