Privacy Policy


This Privacy Policy describes how service@greatworkbike.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services").

1. Information We Collect

To provide the Services, we collect personal information about you from various sources, including:

  • Information you provide directly: Such as contact details (name, email, phone number), order information, and payment details.

  • Information collected through Cookies: We automatically collect certain information about your interaction with the Services (IP address, device information, browsing behavior).

  • Information from third parties: Such as service providers who collect information on our behalf (e.g., Shopify, payment processors).

2. How We Use Your Personal Information

We use your personal information to:

  • Provide Services: Including processing payments, fulfilling orders, and sending notifications related to your account or purchases.

  • Marketing and Advertising: Sending promotional communications and showing advertisements for products we think may interest you.

  • Security and Fraud Prevention: To detect and investigate potential fraudulent or illegal activity.

  • Communication: To provide customer support and improve our Services.

3. Sharing Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, such as:

  • Vendors or other third parties who perform services on our behalf (e.g., shipping, data analysis).

  • Business and marketing partners to provide services and advertise to you.

  • When required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use Cookies to power and improve our Site and Services (including to remember your actions and preferences). You can manage Cookie settings through your browser, but please note that removing cookies may affect your user experience.

5. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Right to Access / Know: Request access to the personal information we hold about you.

  • Right to Deletion: Request that we delete your personal information.

  • Right to Correction: Request that we correct inaccurate information.

  • Right of Portability: Receive a copy of your info in a structured format.

6. Security and Retention

Please be aware that no security measures are perfect. We retain your personal information for as long as necessary for the purposes described in this Privacy Policy.

7. Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

  • Email: service@greatworkbike.com

  • Phone: +852 95676726

  • Address: RM 1901, ZONE A, 27/F EGL TOWER, 83 HUNG TO RD, KWUN TONG, HONG KONG