Warranty Policy

Warranty Policy

Welcome to the Greatwork official support page. We are committed to ensuring your riding experience is smooth and reliable. Use this page to process warranty requests, register your bike, or resolve any technical inquiries.

We apologize for any inconvenience your purchase may have caused and are here to get you back on the road as quickly as possible.

Warranty Registration

Your Greatwork E-Bike comes with a standard manufacturer warranty.

Register your bike within 7 days of delivery to activate your coverage and qualify for our Extended Warranty program.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may return your undamaged product and its original packaging within 30 days of purchase for a full refund, for any reason.

(Please note: Shipping fees may apply for non-quality related returns).

Standard & Extended Warranty Coverage

  • Standard Warranty: All products include a 6-month full warranty starting from the date of original purchase.

  • Warranty Extension Program: By registering your order information on greatworkbike.com, you can extend your total coverage to 12 months.

Note: If you purchased your Greatwork E-Bike from a third-party retailer, please contact that specific seller directly for warranty claims.

What Is Not Covered

To maintain the integrity of our service, the warranty does not apply to:

  • Improper Assembly: Damage resulting from incorrect installation or setup.

  • Negligence & Misuse: Damage caused by accidents, abuse, or use for stunts/commercial purposes (e.g., delivery services).

  • Environmental Damage: Damage due to acts of nature (lightning, floods, extreme weather) or prolonged exposure to the elements.

  • Unauthorized Alterations: Modifications to any part of the bike, including the electrical system, motor, or antenna/display components.

  • Incorrect Voltage: Damage caused by connecting to an incorrect voltage supply or using non-official chargers.

  • Unauthorized Repairs: Any repair attempts made by a facility not authorized by Greatwork E-Bike.

  • Wear and Tear: Cosmetic damage or normal wear of components (tires, brake pads, etc.).

Additional Exclusions:

  • Products purchased second-hand or used.

  • Products purchased from unauthorized retailers or distributors.

  • Damage resulting from contact with chemicals, fire, radioactive substances, poisons, or liquids (including water damage beyond the rated IPX level).

How to Make a Claim

To start a warranty claim, please have your Order Number and Serial Number ready and contact our support team through the official contact form on this website. Our team will review your request and provide further instructions within 1-2 business days.