Shipping Policy

At Great Work, we are dedicated to delivering your high-performance electric bike to you as quickly and safely as possible. We are proud to offer Free Shipping for all orders within the contiguous United States.

1. Shipping Cost

  • Continental U.S.: We offer FREE Standard Shipping on all e-bike orders and accessories within the 48 contiguous states.

  • Alaska, Hawaii, and Puerto Rico: Currently, we do not provide direct shipping to these locations via our website. Please contact service@greatworkbike.com for special inquiries.

2. Processing & Delivery Time

  • Order Processing: Orders are typically processed and prepared for shipment within 1-2 business days (excluding weekends and holidays) after order confirmation.

  • Transit Time: Once shipped, delivery typically takes 3-7 business days depending on your location within the United States.

  • Carriers: We primarily use reliable carriers such as FedEx, UPS, and DHL to ensure your bike arrives in perfect condition.

3. Shipping Origins

To ensure the fastest delivery, your order will be shipped from our local warehouses in the United States. This allows us to minimize transit time and avoid international customs delays for our U.S. customers.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier’s website to monitor your shipment’s progress.

5. Delivery Requirements (Signature Required)

Due to the high value of electric bikes, a signature is required upon delivery for all bike orders. This ensures that your "Great Work" bike is safely received and not left unattended.

6. Shipping Damages

If your package arrives with visible damage to the box, please:

  1. Note the damage on the delivery receipt if possible.

  2. Take photos of the damaged packaging and the product inside.

  3. Contact us immediately at service@greatworkbike.com within 48 hours of delivery so we can assist you with a claim or replacement.

7. Address Changes

We are unable to change the shipping address once an order has been dispatched. Please double-check your address details at checkout to ensure accurate delivery.

8. Contact Us

If you have any questions about the status of your shipment, please reach out to our support team:

  • Email: service@greatworkbike.com

  • Phone: +852 95676726

  • Company Address: RM 1901, ZONE A, 27/F EGL TOWER, 83 HUNG TO RD, KWUN TONG, HONG KONG