Payment Policy

At Great Work, we are committed to providing a secure and seamless shopping experience. This policy outlines our accepted payment methods, security protocols, and billing practices to ensure your transaction is handled with the highest standards of safety.

1. Accepted Payment Methods

For your convenience, we support a wide variety of payment options:

  • PayPal: Express checkout via your PayPal account for a faster and more secure transaction.

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.

  • Digital Wallets: Apple Pay, Google Pay, and Meta Pay.

2. Payment Security

Your financial security is our top priority.

  • SSL Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your payment card information, ensuring that your personal data is protected during transmission.

  • PCI Compliance: Our payment processing systems are PCI DSS compliant.

  • PayPal Protection: By using PayPal, you also benefit from PayPal’s Purchase Protection for eligible transactions.

  • Data Privacy: We do not store your full credit card number or CVV code on our servers.

3. Pricing and Taxes

  • Currency: All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

  • Sales Tax: Applicable sales tax will be calculated and added to your order total at checkout based on the legal requirements of the shipping destination.

4. Order Verification

To protect our customers from fraudulent activity:

  • All orders may be subject to payment verification before shipping.

  • If your payment is flagged for high risk, our support team (service@greatworkbike.com) may reach out to verify your identity.

5. Troubleshooting Payment Failures

If your transaction is declined:

  1. For PayPal: Ensure your PayPal account is verified and has a valid linked funding source.

  2. For Cards: Verify the card number, expiration date, and CVV code. Confirm the billing address matches your bank records.

  3. Check with your bank to ensure there are no limits on high-value transactions.

6. Contact Us

  • Email: service@greatworkbike.com

  • Phone: +852 95676726

  • Address: RM 1901, ZONE A, 27/F EGL TOWER, 83 HUNG TO RD, KWUN TONG, HONG KONG